Your most COMMON QUESTIONS...
PRODUCTS
Which skin types are Miròs products suitable for?
All Miròs products are made or formulated in Korea. To ensure the highest quality and skin compatibility, we conduct irritation tests on select products. They are formulated and suitable for all skin types. Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
Are Miròs products vegan or cruelty-free
Yes, all Miròs products are vegan & cruelty-free.
Are Miròs skincare products fragrance free?
Yes, except for Lip Spread.
Are Miròs skincare products pregnancy safe?
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, however we recommend sharing our ingredient list with your healthcare providers for review before using.
SHIPPING
How long will my order take to arrive?
You can expect local delivery in 2-5 business days after the order has shipped.
How much is shipping?
Thailand:
- Local Delivery (2-5 working days) (For orders between ฿0 - ฿999.99.): ฿29
- Free Local Delivery (2-5 working days) (For orders between ฿1,000.00 and up): Free
Australia:
- Standard International Shipping (1 - 3 weeks )(orders under ฿3,500): ฿330.00 THB
- Free Standard International Shipping (1 - 3 weeks )(orders over ฿3,500): Free
Where do you ship?
We currently ship nationally in Thailand, and internationally to Australia (please note, when checking out for Australia price will be calculated in local currency - Thai Baht. Any import or duty fees are the responsibility of the buyer).
We’re aiming to be available in additional countries in the future. Sign up for our mailing list at the bottom of our website to be notified when shipping to your country becomes available.
Please note: We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivering to a freight forwarder or shipment locations other than our approved list of destinations.
Where can I purchase Miròs in person?
We currently ship online to all 77 provinces in Thailand. At this time, we do not have any physical locations where you can buy Miròs — but please subscribe to our email list to get further updates on brand launches and news.
ORDERS & PAYMENT
How can I check my order?
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
Which payment methods do you accept?
We currently accept payments through:
- All major credit cards (MasterCard, Visa, JCB & UnionPay).
- TrueMoney Wallet
- QR PromptPay
- Mobile Banking
- Installment
- Line Pay
- Pay at counter
- ShopeePay
When will my credit card be charged?
Your credit card will be charged as soon as your order is processed.
RETURNS & REFUNDS
What is your return policy
We’ll gladly accept returns/exchanges for the following reasons:
- Faulty or damaged product
- Packing error
Email our team at hello@mirosbeauty.com (please include your order number) within 30 days from the date of purchase, and we'll help you out ASAP with any returns and additional questions.
Note:
- You have 30 days from the date of purchase to return your item(s).
- Products must be returned in their original, unopened, and unused condition. We cannot accept returns of opened or used products for hygiene and safety reasons.
- Please note, that any items purchased as part of a collection must be returned as a full collection. We don't accept individual items.
- Any items returned to us that do not meet our returns criteria, will be sent back to you.
- We can only accept returns on products purchased directly from our website. Any Miròs products purchased from Shopee or Lazada can only be returned to where the original purchase was made.
- Unfortunately, we are unable to accept returns on any gift cards.
Charges for returns:
- You are responsible for the charges of the return shipping.
- Your original shipping charges are non-refundable.
Can I cancel or change an order?
Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at hello@mirosbeauty.com with your order info, and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.
CONTACT
How can I contact the Miròs team?
Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email hello@mirosbeauty.com